FAQ

ACCOUNT

You do not need an account to shop at Dima Jewellery. However, you will be able to enjoy a whole host of additional benefits if you register with us, such as:

  • Tracking your orders and reviewing past purchases
  • Requesting a return directly from your Dima Jewellery account
  • Adding the products to your Wish List including sold out items
  • Previewing new collections and receiving emails on our latest news and New In items
  • Saving your address and card details for a faster shopping experience when you visit us next time

We take data protection very seriously here at Dima Jewellery. Information you provide to us via our Website is stored on secure servers. Any payment transactions carried out through our Website will be encrypted using Secure Socket Layer technology. Your card details and passwords are not available to any of our employees. However, please do note that it is your responsibility to keep any Website passwords or login codes issued to or chosen by you, confidential. We do share information with carefully selected third parties but we take care in doing so.For full details on how we handle data, please read our Privacy Policy.

Using the search bar in the top left hand corner of the page, you will be able to search by brand, Product ID and description. If you are unable to locate the item you are looking for, please contact our customer care team (or WhatsaApp us) on +201221709871 from 10am-7pm Cairo Local Time Saturdays to Thursdays, or email info@dimajewellery.com

A ‘Sold Out’ banner will be displayed by an item if it is out of stock. ‘In most cases, a product is available to order and will be shipped within 10 business days, once the order is ready. In other rare cases, a product may be available when you place an Order but sold out by the time we process the Order. Should this happen, we will notify you.

Currently we do not offer Gift Cards.

Dima Jewellery pieces rarely go on sale. However, register for email updates to be notified on sale dates and further reductions

You can call our customer care team (or WhatsaApp) on +201221709871 from 10am-7pm Cairo Local Time Saturdays to Thursdays, or email info@dimajewellery.com

If you are a registered user and forget your password, click on ‘forgot password’ and you will receive an email with instructions on how to reset it. For any other technical difficulties, call our customer care team (or WhatsaApp) on +201221709871 from 10am-7pm Cairo Local Time Saturdays to Thursdays, or email info@dimajewellery.com

Manage your communication preference by going to ‘My Account’ and then ‘Newsletter subscription’.

Dima Jewellery ships exclusively to Cairo. Soon we will be able to ship worldwide.

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